Bowser Automotive, Inc.
  • Body Shop - Collision Center
  • Pleasant Hills, PA, USA
  • Full Time

Bowser Collision Center is seeking an experienced Body Shop Service Appraiser/Estimator in our Monroeville location to schedule repair work for the Body Shop and to sell additional needed services and repairs to customers. The Body Shop Service Appraiser/Estimator maintains dealership standards of quality and the highest level of customer satisfaction (CSI).

Essential Responsibilities:

  • Greets customers and obtains customer and vehicle data.
  • Schedules appointments for repairs.
  • Determines general nature of repairs needed and writes a clear description of customer needs on the repair order and/or works with insurance adjusters as necessary.
  • Walks around vehicle with customer noting any additional damage. Also points out other repairs or maintenance for which the customer has a need.
  • Provides customer with estimated repair costs and anticipated time of completion.
  • Arranges rental vehicle for customer if appropriate.
  • Verifies intended method of payment.
  • Obtains customer signature on repair order.
  • Maintains contact with technicians throughout the workday.
  • Maintains optimum CSI.
  • Administers appropriate warranties.
  • Test-drives vehicles as time permits.
  • Notifies customer when repairs are completed.
  • Delivers vehicle to customer at pick-up and reviews work performed.

Education and Qualifications:

  • PA Appraiser License
  • High school diploma or the equivalent. Ability to read and comprehend instructions and information.
  • Experience in an automobile dealership body shop or independent body shop facility.
  • Airbag component background (preferred)
  • Mechanical background (preferred)
  • Professional appearance and excellent oral and written communication skills.
  • Valid driver's license and good driving record.

Physical Requirements:

  • Ability to lift and move objects weighing between 10 and 25 pounds.
  • Ability to drive cars and trucks automatic and manual transmission.
Bowser Automotive, Inc.
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