Bowser Automotive, Inc.
  • Pleasant Hills Sales
  • Pleasant Hills, PA, USA
  • based on experience
  • Base + Commission
  • Full Time

Medical, Dental, Vision, 401K and Vacation


Bowser Automotive Group has an exciting new opening in our Business Development Center (BDC) for a full-time SERVICE ASSOCIATE to support the Bowser Automotive Service departments. The BDC Service Associate's role will be part of the initial contact team for customers interested in scheduling service in one of our service departments.  Associates will be responsible for assisting customers via email as well as over the phone, to schedule appointments to have their vehicles repaired, maintained and/or inspected.

 

About Us:

Bowser Automotive Inc. is a family owned and operated group of dealerships that began in 1983 by Mr. Gary K. Bowser. Over 30 years later, the Bowser brand has expanded to three locations and is home to not one, but TWO Hyundai dealerships located in both Pleasant Hills and Beaver Falls as well as several other brands. Mr. Bowser, along with his sons, Gary Jr. and Kurt Bowser, are proud to serve the Greater Pittsburgh and surrounding areas by providing quality products and top-rated services.

At the Power of Bowser, our family strives to be the leader in honesty and professionalism. We accomplish our goals by providing every customer with a great service and buying experience in a friendly, relaxed atmosphere.

Essential Duties and Responsibilities:

  • Receive inbound calls and internet inquiries to schedule customers for service appointments.
  • Place outbound follow-up calls to customers regarding their service experience.
  • Place calls/send email notifications to remind customers of upcoming inspections and routine maintenance for their vehicles.
  • Participate as an essential member of the Service BDC outreach campaigns.
  • Attend training to gain a basic understanding of general automotive repair and activities associated with the service department.
  • Work collaboratively with the Sales BDC staff.
  • Complete daily reporting/documentation as shift requires.
  • Maintain rapport and high level communication with service department (manager, advisors, technicians, etc.).
  • Answer questions about vehicle service appointments. 
  • Meet Quality Assurance Requirements and other key performance metrics.
  • Follow Bowser policies and procedures including all safety policies.

Specific Knowledge, Skills and Abilities:

  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns in order to schedule the appropriate time for vehicle service.
  • Strong work ethic and self-starter; able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Ability to work as part of a team as well as independently.
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone as well as online.
  • Ability to learn and navigate new software quickly
  • Ability to type 30 wpm+
  • Telesales experience preferred, automootive experience a plus. 

Physical Requirements:

  • Sitting at a computer a minimum of 8 hours per work day.
  • Ability to lift no more than 20 lbs. at a time.

 

Excellent pay package including benefits, vacation and 401k!

 

Bowser Automotive, Inc.
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